VINENZIA ("VINENZIA ", "we", "our", "us”, “ours”) is a trading name of the brand MARC and VINENZIA by V.K. KNITTING INDUSTRIES. The privacy rights of our online visitors/customers ("you", "your", "yours") will be respected and safeguarded by us with utmost priority and care. Our Business Policy w.r.t. Privacy provides guidelines on how we collect, store, and use the information that you yield us.

HOW IS YOUR PERSONAL INFORMATION HANDLED BY US OR BY ANYONE WHO IS LEGALLY AUTHORIZED TO OBTAIN IT FROM US ?

Whenever you purchase something from our website, you will need to disclose your personal information such as your name/recipient’s name, phone number, email address, shipping address, delivery address etc. as part of the transaction.

When you browse through our portal, we may also automatically receive and monitor your computer’s internet protocol (IP) address, if necessary, in order to ensure cyber safety. We may in the process acquire information that helps us learn about your browser and operating system.

Your information may also be used for statistical analysis of our business performance, processing orders and payments, and to give you a personalized shopping experience through various internal analysis. We may share factual information relating to your purchase with third-party entities without disclosing your identity and personal information.

Email marketing (if applicable): With the permission of our customers/subscribers, we may send them promotional emails about our offers, new product launches, deals, priority notifications, and other updates.

USER CONSENT NORMS

How do you get my consent ?

VINENZIA may solicit sensitive information from users while completing a transaction, verifying credit card information, placing an order, arranging for a delivery or returning a purchase, etc. we imply that you grant your consent for information collation and usage by us for the indicated purpose only. If we solicit your personal information for any other secondary reasons then we will either ask you directly for your complete consent through “no objection”, or provide you with an opportunity to deny information sharing. You may at any time subscribe and unsubscribe to and from any services and updates from VINENZIA.

How to withdraw my consent ?

If at any point you wish to opt-out of our updates, offers, or emails, or even wish to discontinue your patronage with VINENZIA, you may withdraw your consent given to us to contact you or your associates, or use your personal information for business purposes by contacting us at customercare@vinenzia.in or by mailing us at

902/290, Street No.1, Shalamar Village Ind. Area, Shalimar Bagh, New Delhi – 110088 or you could also call us at +91 - 9999445398. In this situation, no third-party alliance with us can authorize them to use your information either.

DISCLOSURE CLAUSE

The information entered by you may be shared with third-party logistics companies and business partners in order to ship and deliver your order to you which will bind them under a confidentiality agreement with us. Applicable data protection law will be complied with by all means by the users of your information in this case.

Your data may also be shared with law protection and fraud prevention agencies or to a credit reference which may entitle them to record or use the same.

VINENZIA may use your personal information to correct any damages or address any issues caused by the breach of the business agreement made by you according to the terms and conditions.

Your personal information will not be misused, disclosed, or sold to third-party marketing agencies by VINENZIA.

PAYMENT PROCESSOR / GATEWAY

If you make payments using debit/credit cards then the payment gateway temporarily stores the encrypted data until your purchase is completed, using the backend service after which it gets deleted automatically from the system. The encryption and the data handling are done based on the standards laid out by the PCI Security Standards Council called the Payment Card Industry Data Security Standard (PCI-DSS). Companies like Visa, MasterCard, American Express, Maestro etc. are a part of this council.

Mobile wallet payments will require you to make payments through your account on the application.

THIRD-PARTY SERVICES

In order to provide the services as per the agreement, third-party service providers may collate, use, and disclose your authorized information in a manner that will not affect your privacy. We enter into a confidentiality agreement that will require them to reserve the right to information usage up to an authorized limit.

However, certain payment gateways and processors would abide by their own privacy policies which may vary from company to company for purchase-related transactions. We urge you to be well-versed with their information handling norms.

Local laws of jurisdiction may be applicable if the service providers/facilities are located in a different geographic region than yourself or VINENZIA. We are not responsible for any sudden changes in these laws or other norms that are out of our control.

HYPERLINKS

When you click on the links displayed on our website, this will include Google Ads, partner website links etc. they may direct you away from our site. We are not responsible for the privacy practices of those sites or any issues that arise from this action like malware, viruses etc. and encourage you to stay vigilant and avoid clicking on any suspicious links.

SECURITY

Reasonable precautions as per the best industry practices are taken by us to ensure that your sensitive information is kept secure while it is accessible by us. This will ensure that this information it is not inappropriately placed, misused, accessed, disclosed, altered or destroyed. If any such information is misused inadvertently, then we assure to give you our full support in recovering the information or taking corrective action.

COOKIES

Our site uses cookies to help enhance user experience. Cookies are small files that are sent to your device to capture key information. You may choose to opt out of the cookies usage but please be informed that deleting or disabling cookies might not render the full functionality of our website.

The four types of cookies used are:

1.Website Functionality Cookies- Session-based cookies, feature-based cookies, landing page, wish lists etc.

2.Web Analytics Cookies- Used for the internal statistical analysis by the service provider like the number of visits, time of visit, etc.

3.Customer Preference Cookies- shopper preference like language, location, product searches, cart contents etc. Used to enhance the personalized website experience

4.Target Cookies- Mainly used for advertisements that are search-specific based on your regular search criteria

AGE LIMIT

According to the law of the state in your country of origin/nationality, you need to meet the minimum age of authorized usage of our website. By using our portal, you also agree to face any consequences that may arise due to the misuse of this law. If a minor or any other unauthorized individual happens to use this site on your behalf, then you agree to take full responsibility for their actions and the consequences thereof.

CHANGES TO THIS PRIVACY POLICY

Changes may be incorporated to this policy by the authorities at VINENZIA at any time that we may see fit. All the patrons are requested to keep reviewing the content periodically to avoid any confusion. Modifications will take immediate effect from the date of their approved publication on the website. The patrons will be apprised of any major or direct implications that a policy change might have on them or their user experience on our portal.